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    • Designed to locate subterranean
      infrastructures, we offer a free service that
      can be used by citizens, companies and
      municipalities of Québec.

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    •  | Atlantic Provinces

  • Home > Emergency Request (definition)
      • Pipelines Committee
    •   Tools

      Locate RequestRelocate-RevalidationRequest Follow-upFAQ

       

    • Did you know

       

      Info-Excavation processed over 140 000 requests in 2008?

      A minimum of three business days is required by the member companies to execute your locate request?  Plan ahead!

      That Info-Excavation is comprised of over one hundred member companies?

      There are allocated colour to each type of service? Please consult our colour codes section to know more.

      That you can start your work faster if there are no member companies situated in your work zone?

      That Info-Excavation has been in existence for aver 15 years?

      That more and more regions in Québec benefit from our ortho photo service?

      That you must call for all your emergency requests?

      That Info-Excavation is a member of the APISQ and of the Common Ground Alliance?

      That Info-Excavation is open 24 hours a day, 7 days a week?

      That placing your request on line if the most efficient way to do a request at Info- Excavation?

      That a locate request is valid for 30 days?

      That a representative from Info- Excavation is available to come to your work place  to coach you?

      That Info-Excavation has been ISO certified for 10 years?

      That Info-Excavation is now certified ISO 9001:2008?

      That Info-Excavation is accessible all across north America via a toll free number?

      That Info-Excavation has safe guards inpl ace in case of equipemtn failure to maintain essential service?

      That you can ask for an engineering request?

      That Info-Excavation’s member companies have over 20 000 km of underground conduits all over the province?

      That 35% of our requests are placed by using our web site?

    • Emergency Request (definition)

      An emergency request refers to a locate request that must be carried out within the usual 3 business day time frame and whose purpose is to re-establish an essential service or to prevent a hazard. Member companies will treat your emergency request as a priority upon reception and will make sure that the location of any underground networks is marked before your work start date.

      ****Important**** Note that emergency locate requests can only be made by phone in order to ensure that they are processed within the requested time frame.

       

      For emergency requests, please call us at 514-286-9228 or at 1-800-663-9228


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    • Info-excavation wants your opinion!

      jeudi 20 mai 2010 08:55

       Info- Excavation adheres to the principal on continuously improving our service and to do this we want your opinion. Your suggestions and comments are valuable to us. What do you think of our service? Are there aspects to improve on? What are our strong points?  It's your turn to speak.
    • Partners

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