- Designed to locate subterranean
infrastructures, we offer a free service that
can be used by citizens, companies and
municipalities of Québec.
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Did you know
Info-Excavation processed over 140 000 requests in 2008?
A minimum of three business days is required by the member companies to execute your locate request? Plan ahead!
That Info-Excavation is comprised of over one hundred member companies?
There are allocated colour to each type of service? Please consult our colour codes section to know more.
That you can start your work faster if there are no member companies situated in your work zone?
That Info-Excavation has been in existence for aver 15 years?
That more and more regions in Québec benefit from our ortho photo service?
That you must call for all your emergency requests?
That Info-Excavation is a member of the APISQ and of the Common Ground Alliance?
That Info-Excavation is open 24 hours a day, 7 days a week?
That placing your request on line if the most efficient way to do a request at Info- Excavation?
That a locate request is valid for 30 days?
That a representative from Info- Excavation is available to come to your work place to coach you?
That Info-Excavation has been ISO certified for 10 years?
That Info-Excavation is now certified ISO 9001:2008?
That Info-Excavation is accessible all across north America via a toll free number?
That Info-Excavation has safe guards inpl ace in case of equipemtn failure to maintain essential service?
That you can ask for an engineering request?
That Info-Excavation’s member companies have over 20 000 km of underground conduits all over the province?
That 35% of our requests are placed by using our web site?
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Types of Requests
Locate requests
These requests are made when a location response is needed within 3 business days.
Engineering requests
These requests are made when the client doesn’t plan to carry out the excavation work within 30 days of the request, and only wants engineering plans.
Revalidation requests
These requests are made when the client’s “locate request” has expired (after 30 days) and the client wants make a request for the same location.
Re-marking requests
These requests are made when the client wants to have the site remarked because the marks on the ground have disappeared or the posts and flags have been removed.
Cancellation requests
These requests are made when:
• A client wants to cancel a request.
• A work site error has occurred.
• The agent made an error that affects the work site.
Correction requests
These requests are made when there is an error in the client’s personal file or changes must be made to the additional dig information or the start work date. However, if the precise location of the excavation work changes (backstreet, street, side street, other side, etc.), the request will be canceled and a new one will be created.
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Blog Last Articles
Info-excavation wants your opinion!
jeudi 20 mai 2010 08:55
Info- Excavation adheres to the principal on continuously improving our service and to do this we want your opinion. Your suggestions and comments are valuable to us. What do you think of our service? Are there aspects to improve on? What are our strong points? It's your turn to speak.-
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