- Designed to locate subterranean
infrastructures, we offer a free service that
can be used by citizens, companies and
municipalities of Québec.
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Follow us on
- Pipelines Committee
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Did you know
Info-Excavation processed over 140 000 requests in 2008?
A minimum of three business days is required by the member companies to execute your locate request? Plan ahead!
That Info-Excavation is comprised of over one hundred member companies?
There are allocated colour to each type of service? Please consult our colour codes section to know more.
That you can start your work faster if there are no member companies situated in your work zone?
That Info-Excavation has been in existence for aver 15 years?
That more and more regions in Québec benefit from our ortho photo service?
That you must call for all your emergency requests?
That Info-Excavation is a member of the APISQ and of the Common Ground Alliance?
That Info-Excavation is open 24 hours a day, 7 days a week?
That placing your request on line if the most efficient way to do a request at Info- Excavation?
That a locate request is valid for 30 days?
That a representative from Info- Excavation is available to come to your work place to coach you?
That Info-Excavation has been ISO certified for 10 years?
That Info-Excavation is now certified ISO 9001:2008?
That Info-Excavation is accessible all across north America via a toll free number?
That Info-Excavation has safe guards inpl ace in case of equipemtn failure to maintain essential service?
That you can ask for an engineering request?
That Info-Excavation’s member companies have over 20 000 km of underground conduits all over the province?
That 35% of our requests are placed by using our web site?
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Requests Followup
- Requests followup for inviduals
- Requests followup for enterprises, municipalities and utility members
- Web ticket manager
*USER GUIDE FOR REQUEST FOLLOW-UPS*
As to make the request follow up tool more efficient and simple to use, here is a guide to explain the terminology Please not that to maintain the primary security of your locate request , we recommend that you communicate with the member companies directly when you deem it necessary.
DEMANDE ACQUITTÉE / REQUEST CLEAREDYour locate request has been cleared, verify with the related member directly to find out if there are any precise details on your clearanceDEMANDE EN ATTENTE / REQUEST IN STANDBYYour request was placed on stand-by because a precision was necessary to determine the final status of the request.DEMANDE LOCALISÉE / REQUEST MARKEDThe marking for your work zone has been completed by the locator of the member companyDEMANDE EN TRAITEMENT / REQUEST IN PROCESSThe request has been received by the member companies but no exact status of the request has been determined (has not been processed).NON DISPONIBLE / NOT AVAILABLEThe information is not available.PLAN(S) ENVOYÉ(S) / SKETCH SENTFollowing an engineering request, your sketches have been sent
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Blog Last Articles
Pre-marking
jeudi 2 décembre 2010 13:51
The excavator pre-marking in white paint permits you to precisely identify where the work zone will be. This will permit you to efficiently cover the entire zone where the work will take place and prevent you from having to be on site or having to contact the client to get more information about the exact [...]Info-excavation wants your opinion!
jeudi 20 mai 2010 08:55
Info- Excavation adheres to the principal on continuously improving our service and to do this we want your opinion. Your suggestions and comments are valuable to us. What do you think of our service? Are there aspects to improve on? What are our strong points? It's your turn to speak.-
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